This page was last updated on Monday, February 23, 2015.
Needing a bit more information about our offerings? Below are common questions that may be able to help you. Have a question that isn’t listed here? Please email us at email@example.com!
Can I see a sample of the content that is in the book?
Sure! You can read through the syllabus and introduction here.
Your physical books say “Available on Backorder.” How long is this backorder?
When I sell out of my current stock of books, I immediately place an order for more books to be printed. If the store is saying “Available for Backorder,” please go ahead and place your order. Your order will then ship within 7 days. Backorders should not last more than 7 days. If you are concerned about the backorder status, please feel free to email us at firstname.lastname@example.org and we can provide more information for that exact moment.
Can I order an author-signed book?
Yes! Since I ship the physical books personally, I can sign the book for you at your request. Please state that you want your copy signed in the order notes during checkout. If you have already placed your order but it hasn’t shipped yet, you can still request a signed copy.
Can you ship outside of the United States and Canada?
Yes! While shipping internationally costs different for each country, we limited our site to only U.S. and Canada. However, we can ship to just about anywhere in the world. Contact us and we will work with you to find out how much shipping will be for you!
I’m ordering more than one physical book. Why do I have to pay shipping for each book? Can I pay one shipping fee for multiple books?
The system is only set up to add a shipping charge for every physical product. If you would like to order more than one physical book, please email email@example.com and we can arrange for combined shipping. Up to four books will stay at the $6 shipping. Any more than that and it may be more to ship.
How are you shipping books?
If you live in the U.S. or in Canada, I will be personally shipping each book to you through the United States Postal Service. The USPS offers the best shipping rates, allowing me to keep the cost of shipping to you at a minimum. Also, every order shipped will get a tracking number so you can keep up with your package, although most shipments will get to you within three days.
Shipments outside of the U.S. will not be given a tracking number (not my choice).
I never received an order confirmation email (or any other email from you). Why is that?
Some of our emails are being caught in spam filters, especially by Google. Check your spam folder to see if the email is there.
I plan on using your book for a college or high school course. How can I do that?
That is great news! I’ve worked with universities and colleges to help get students their books. If you would like to use the book as required text for your course, please email me at firstname.lastname@example.org to discuss more details, such as bulk ordering and shipping, educational discounts, and even a nice handy workbook for your students (not currently included in the book)!